LG Energy Solution Australia & SolaX Power are undertaking a safety recall for certain residential energy storage system batteries (ESS Home Batteries). Affected batteries can overheat and catch fire. This can cause injury, death or damage to property. Incidents have occurred and caused damage to property.
What is the issue?
LG Energy Solution Australia & SolaX Power are undertaking a safety recall for certain residential energy storage system batteries (ESS Home Batteries) equipped with cells manufactured between 29 March 2017 and 13 September 2018 (Replacement Recall). LG Energy Solution Australia & SolaX Power first announced the safety recall on 24 February 2021 and later expanded the recall in August 2021 to include additional models. A recall notice is available on the Product Safety Australia website.
Additional batteries subject to recall: A new safety recall (Diagnostic Software Recall) was recently notified to the Australian Competition and Consumer Commission by LG Energy Solution Australia which covers ESS Home Batteries equipped with cells manufactured between 21 January 2016 to 28 March 2017, or between 14 September 2018 to 30 June 2019 (PRA2022/19550). If you have not already had your unit replaced or refunded as part of the Replacement Recall, you should check your product again to see if your unit is subject to the Diagnostic Software Recall.
Your safety matters. Don’t forget to check your battery.
If you believe you have an LG or SolaX home battery, please contact the contact number below for professional consultation or visit the website for details.
[LG Energy Solution] – RESU 3.3/6.5/10/13, RESU 7H/10H
Phone: 1300 677 273
Email: productrecall@lgensol.com.au
Website: lghomebattery.com.au/isyourbatterysafe
[SolaX Power] – SolaX X-Cabinet, SolaX Power Station Opal Storage
Phone: 1300 476 529
Email: service@solaxpower.com
Website: solaxpower.com.au/electrical-safety-recall
This sponsored editorial was brought to you by LG Energy Solution.
