Billing and CRM

A consumer survey by Energy Consumers Australia has revealed that more than 60 per cent of Australians believe the renewable...

The Australian Energy Regulator (AER) has published the Retail Markets Report 2023–24, with the most recent consumer outcome metrics and...

Victorian industry, community groups, consumers and other interested parties have been asked for feedback by the Essential Services Commission (ESC)...

The Northern Territory Government is increasing the Home and Business Battery Scheme bonus from $5000 to $12,000 in a move...

The Australian Energy Market Commission (AEMC) has finalised a reform to universalise smart meter deployment across the National Electricity Market...

AGL’s Customer Council has published an open letter with recommendations for government, regulators, networks and retailers to ensure consumers remain...

The Federal Government has assembled an independent panel to review how the National Electricity Market (NEM) will operate, aiming to...

Residents in Ballan can now access the State Electricity Commission’s (SEC) digital tool to help them switch to an electric...

The Australian Energy Market Commission (AEMC) has released a consultation paper as part of its plan to design a pricing...

The Australian Energy Regulator (AER) has released its annual state of the energy market report, providing a comprehensive review of...

The Australian Renewable Energy Agency (ARENA) has announced the six startups it has selected to present at the fifth annual...

Energy Consumers Australia CEO, Dr Brendan French. Image: Energy Consumers Australia. Energy plays a key role in our everyday lives,...

As cost-of-living pressure continue to rise, the Western Australian Government has introduced electricity credits to reduce power bills. Western Australian...

The Victorian Government has launched an initiative to position the State Electricity Commission’s (SEC) as a one-stop-shop for households to...

Australia’s transition to net zero is full steam ahead, but the energy grid now faces unprecedented changes in demand and...

Intelligent software running on next-generation smart meters at the grid-edge will deliver value to retailers, DNSPs and consumers. In the...

The Australian Energy Market Commission (AEMC) has released a new report exploring how Australia can centre consumers during the energy...

The Constitution Amendment (SEC) Bill 2023 has passed the Victorian Parliament, enshrining the State Electricity Commission in the state’s constitution.  The...

The $175 million Social Housing Energy Performance Initiative (SHEPI), jointly funded by the Federal and New South Wales governments, has...

Expressions of interest are now open for the Energy Masters program in South Australia, set to test the benefits of...

The Queensland Government has proposed a regulation change that will allow Queensland households with smart meters to revert to flat...

A new First Nations led research project aimed at protecting customers whose electricity services utilise prepayment arrangements has been launched. ...

AEMO has released its Quarterly Energy Dynamics report, with winter weather leading to different generation trends and driving up electricity...

With the Australian Government’s national target on greenhouse gas emissions reductions of 43 per cent below 2005 levels by 2030,...

As part of its comprehensive water security plan, Cairns Regional Council is deploying a revolutionary intelligent connectivity and analytics solution...

The Western Australia Government, in partnership with the Federal Government, has announced it will deliver the first instalment of a...

The Victorian Essential Services Commission (ESC) released its latest Energy Market Report (EMR) in March 2024. This report took an...

AGL has entered into an agreement with Kaluza to roll out a new technology platform, designed to transform its customer...

The ways we generate, distribute and use electricity are changing and energy tariffs have become an increasing focus in the...

AGL said it has delivered more than $35 million in payments including targeted payment matching, installation of solar panels for...