Broken light bulb

A study as part of Accenture’s Digitally Enabled Grid research program has found that 94 per cent of utilities believe that their electricity distribution business’ earnings growth will remain under severe pressure until approximately 2025.

The researches also found that those surveyed are far more optimistic about earnings growth potential in the subsequent years, driven by efficiency and improved network performance enabled by the latest digital technologies and new business opportunities.

The study is based on a survey of 150 utilities executives across more than 25 countries. After several years of disruption — driven by regulatory pressure, new technologies such as distributed generation, shifting consumer dynamics and weaker demand — the challenging environment will continue to stymie distributors’ earnings growth in the near term.

The top reasons given for this were network capital investment levels falling below depreciation (cited by 16 per cent of respondents), increasing targets for service reliability and performance regulation (13 per cent), and energy demand erosion (13 per cent).

Furthermore, while digital technologies could play a key role in unlocking value in the business and enabling growth, most executives — 93 per cent — believe that distribution businesses are struggling to deliver the benefits of digital transformation. The research indicates that, with the greatest threat to utilities’ business considered to be the performance of other utilities (cited by 25 per cent of respondents), there’s a need to act quickly to remain competitive.

However, there is reason for optimism in the long term, as 97 per cent expect earnings in their distribution business to grow beyond 2025.

Specifically, executives expect the earnings growth to be driven largely by improved efficiency from transformed core business processes (cited by 54 per cent of respondents), improved network performance from smarter grids (50 per cent), revenue opportunities from core distribution services (43 per cent), new services like microgrids (40 per cent), and new asset plays, including distributed generation and storage (40 per cent).

Accenture’s modelling of residential and commercial electricity demand revealed progressive easing of stagnant demand growth until 2036 in most geographies.

Stephanie Jamison, a Managing Director at Accenture who leads its Transmission and Distribution business, said distribution businesses’ revenues are being negatively impacted by the proliferation of distributed energy resources, tighter regulated revenue controls, and energy efficiency.

“Improved operational performance will be key to succeeding in this transition. Distribution businesses have the opportunity to become intelligent grid optimisers, developing and scaling advanced grid operations capabilities to accommodate, operate and navigate a fast-changing ecosystem of energy devices being adopted for homes and businesses,” Ms Jamison said.

Digital technologies

The latest digital technologies will play a key role in transforming the core distribution business to boost efficiency and increase network performance.

When asked to identify the three disruptive technologies they believe would have the most beneficial impact on their business operations by 2025, respondents most often cited autonomous vehicles like drones (59 per cent), digital twin (55 per cent), artificial intelligence (AI) (54 per cent), augmented and virtual reality (47 per cent), blockchain (44 per cent) and autonomous robots (41 per cent).

In fact, nearly all respondents — 99 per cent — believe that AI will be used routinely in decision support in the control room and in network planning by 2025.

Digitally transforming the core business can also unlock investment capacity, enabling distribution businesses to pursue new revenue opportunities, according to the study.

When asked to identify growth opportunities for their business going forward, a majority of respondents in geographies where pursuing such opportunities would be allowed by regulation cited owning assets like large-scale distributed generation (71 per cent), grid-connected storage (68 per cent) and electric-vehicle charging infrastructure (65 per cent).

Utility executives also expect to become the trusted third-party provider of energy-related data services to consumers. For example, more than three-quarters (77 per cent) of respondents cited providing distribution tariff information as a growth opportunity, and more than two-thirds said the same thing about demand-response program information and notifications and energy usage information (71 per cent and 69 per cent, respectively).

“Distribution companies have the opportunity to lead the debate about the most effective regulatory model to support the electricity system,” Ms Jamison said.

“The model should foster innovation, expand customer choice and deliver efficiency while providing the opportunity for the highest-performing businesses to reap financial rewards. Distribution companies are well-placed to help accelerate the transformation process to create a more-distributed, low-carbon and customer-centric electricity system.”

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