The shortlisted finalists for the 2022 Energy Network Industry Consumer Engagement awards have been announced.
Delivered by Energy Networks Australia and Energy Consumers Australia, the awards recognise Australian energy network businesses that demonstrate outstanding leadership in consumer engagement.
This year, the judging panel received seven submissions for the Consumer Engagement Award, four of which were shortlisted. These include:
- AGN, AusNet Services and MGN – Three Businesses, One Engagement Program for Victorians
- Endeavour Energy – Community Engagement Beyond a Bushfire
- Essential Energy – Customer Journey Mapping
- Western Power – Access Arrangement 5 – Community Engagement Program
Energy Networks Australia Chief Executive Officer, Andrew Dillon, said the quality of submissions reflected continued improvements in network businesses’ consumer engagement programs.
“More and more we are seeing networks incorporate consumer engagement across the entire business. This emphasis means improved customer benefits and service delivery,” Mr Dillon said.
Energy Consumers Australia Chief Executive Officer, Lynne Gallagher, said networks were increasing the opportunities for consumers to engage.
“By working closely with consumers in a respectful and genuine way, networks can understand, as opposed to assume, their needs and concerns. Meaningful consumer engagement helps build consumers’ level of trust and confidence in the energy sector,” Ms Gallagher said.
The winners of the Consumer Engagement, Industry Innovation and Industry Contribution awards will be announced at the Annual Dinner on Wednesday, 14 September.
Feature Image: Award categories for the 2022 Energy Network Awards include; Consumer Engagement, Industry Innovation, and Industry Contribution. Photo: Energy Networks Australia.
