Evoenergy has paid penalties for allegedly interrupting electricity supply for three life support customers without providing the required notice.

AER chair Paula Conboy said that protecting customers who require life support equipment is an ongoing priority for the AER.

“Customers relying on life support equipment are particularly vulnerable and any unexpected loss of supply can have dangerous, and even fatal, consequences.

“It is imperative that these customers receive advance notice of any planned interruption to their energy supply so they can make alternative plans,” said Ms Conboy.

The payment of a penalty specified in an infringement notice is not an admission of a contravention of the National Energy Retail Rules.

The AER can issue an infringement notice where it has reason to believe a business has contravened a civil penalty provision of the Retail Rules.

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