The theme of the 2020 Forum is Take charge – a consumer vision for future energy services. The forum will be held on 19 – 20 February 2020 at Aerial Function Centre, UTS, Sydney.

The discussion will be informed by a major new piece of consumer research we have commissioned, that asks households and small businesses across Australia about the future: about their preferences and expectations in relation to service, equity, technology, control and managing change and what that means for the long-term.