• About
  • Advertise
  • Subscribe
  • Contact
  • Events
Sunday, July 13, 2025
Newsletter
SUBSCRIBE
  • News
    • Events
  • Features
  • Electricity
  • Gas
  • Renewables
    • Batteries & Storage
    • Hydro Power
    • Hydrogen
    • Solar
    • Wind
  • Smart Energy
No Results
View All Results
  • News
    • Events
  • Features
  • Electricity
  • Gas
  • Renewables
    • Batteries & Storage
    • Hydro Power
    • Hydrogen
    • Solar
    • Wind
  • Smart Energy
No Results
View All Results
Home News

AER to simplify energy bills with new guideline

by Annabelle Powell
September 3, 2021
in News, Spotlight
Reading Time: 2 mins read
A A
Share on FacebookShare on Twitter

The Australian Energy Regulator (AER) is seeking input on how to streamline and simplify energy bills, feedback which will be incorporated into a new Better Bills Guideline.

The new guideline aims to make energy bills simpler and easier to understand so households and small businesses can more easily manage their energy usage and costs, and find the best energy deal.

The AER has published new consumer insights and research about consumer billing comprehension, preferences and behaviours. The research was commissioned by the AER and the Behavioural Economics Team of the Australian Government (BETA). 

The AER is also publishing results of focus groups of older, non-digital consumers, and those that speak a language other than English.

The research findings look at what content should be included on bills, how bills can be simplified, and how bill comprehension can be improved.

The research and other insights can help inform early feedback on the issues to be addressed in the guideline. 

In particular, the AER is seeking views about the costs and benefits of changes to bill requirements, opportunities to simplify regulatory requirements on bills, and practical implementation issues that should be considered in developing the guideline.

The AER Bill Contents and Billing Requirements Guideline (Better Bills Guideline) will outline how retailers should prepare and issue bills to consumers to improve consumer and market outcomes.

The Better Bills Guideline is being developed following a rule change request submitted by the Minister for Energy and Emissions Reduction, Angus Taylor, on 16 April 2020.

The new guideline will be published by 1 April 2022, and will be mandatory for all retailers. 

Changes will start to appear on consumer bills from August 2022 and will be monitored for compliance by the AER.

The AER invites submissions on issues that will inform the Better Bills Guideline by Wednesday, 22 September 2021.

For more information, click here.

Related Posts

Image: 1xpert/stock.adobe.com

Marinus Link one step closer

by Sarah MacNamara
July 8, 2025

The Marinus Link Pty Ltd (MLPL) Board has backed Marinus Link, recommending that its shareholders make a final investment decision...

Image: Arisa/stock.adobe.com

Australia’s $36B low carbon fuel opportunity

by Sarah MacNamara
July 8, 2025

A domestic low carbon liquid fuel (LCLF) industry could contribute up to $36 billion to the economy and reduce emissions...

Image: vivekFx/stock.adobe.com

EEC calls for NEM governance overhaul

by Sarah MacNamara
July 8, 2025

A new report commissioned by the Energy Efficiency Council (EEC) has found that reforming Australia’s electricity governance will be essential...

Read our magazine

Join our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.
Energy is a thought-leading, technology-neutral magazine, developed to help the industry answer some of the Energy sector critical questions it is currently grappling with.

Subscribe to our newsletter

View our privacy policy, collection notice and terms and conditions to understand how we use your personal information.

About Energy

  • About
  • Advertise
  • Subscribe
  • Events
  • Contact
  • Digital Magazine
  • Terms & Conditions
  • Privacy Collection Notice
  • Privacy Policy

Popular Topics

  • News
  • Spotlight
  • Renewable Energy
  • Electricity
  • Projects
  • Networks
  • Sustainability
  • Gas

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited

No Results
View All Results
NEWSLETTER
SUBSCRIBE
  • News
    • Events
  • Features
  • Electricity
  • Gas
  • Renewables
    • Batteries & Storage
    • Hydro Power
    • Hydrogen
    • Solar
    • Wind
  • Smart Energy
  • About
  • Advertise
  • Subscribe
  • Contact
  • Events
  • Newsletter

© 2025 All Rights Reserved. All content published on this site is the property of Prime Creative Media. Unauthorised reproduction is prohibited