The Australian Energy Regulator has released the findings of its Retailer Compliance Audit Program.
Retailers are required to establish policies, systems and procedures to efficiently and effectively monitor compliance with the requirements of the National Energy Retail Law and Retail Rules.
AGL Energy, Simply Energy, Lumo Energy, Ergon Energy and Alinta Energy were audited for compliance with disconnection obligations, their monitoring and reporting systems and associated policies and procedures and a summary of findings.
Where issues were identified, the AER is working with retailers to implement the remediation actions recommended by the auditors.
